Privacy Policy

This Privacy Policy explains how Alteration Haven processes personal data when you use our website, make an inquiry, book an appointment, or request tailoring, alteration, remodelling, or upcycling services.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

How We Use Personal Data

We use personal data to respond to inquiries, schedule and manage fittings, assess garments and materials, prepare quotes, obtain design approval, carry out alteration or remodelling work, arrange collection, process payments, maintain records, support website security, and comply with legal obligations. We may also use limited technical data to improve site performance and understand how visitors use the website.

Processing is limited to service delivery, administration, and compliance needs.

Sharing with Service Providers

We may share personal data with payment processors, communication tools, website hosting providers, and other operational vendors that help us run the website and deliver services. Where a third party processes data on our behalf, we expect it to use the information only for the agreed purpose and to apply appropriate safeguards.

Service providers receive only the information needed to perform their assigned functions.

Legal Disclosures

We may disclose personal data if required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, property, customers, or operations. We may also share information where necessary to investigate or prevent fraud, security incidents, or misuse of our services.

Disclosure is limited to situations where a legal duty or valid request applies.

Privacy Contact

Contact for Privacy Matters

Email contact

[email protected]

Telephone contact

+91 81259 45904

Postal address

10/3, Elgin Lane, IN, 700020

Privacy contact

[email protected]

Personal data

Personal Data We Collect

We may collect identification and contact details, garment and project information, appointment and fitting details, communication records, payment-related information, and technical data such as device, browser, and usage information. Where relevant to a redesign or alteration request, we may also process photographs or other images of garments and notes about measurements, fabric condition, construction, and requested fit.

The categories collected depend on whether a visitor makes an inquiry, books an appointment, or places a project request.

Data sources

Sources of Personal Data

We receive data directly from you when you submit an inquiry, arrange a fitting, share project details, or communicate with us by phone, email, or form. We also collect information automatically through website use, and we may receive limited information from payment or service providers involved in completing a transaction or booking.

Information is gathered from direct submissions, service interactions, and basic website operation.

Cookie types

Types of Cookies Used

Our website may use strictly necessary cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and duration.

We use only standard cookie categories needed for site operation and basic analysis.

User controls

Cookie Controls

You can manage cookies through your browser or device settings, including blocking or deleting cookies already stored. Some site functions may not work properly if certain cookies are disabled. Where required, we may also present a cookie notice or preference control for non-essential cookies.

Browser settings and device controls may be used to limit non-essential cookies.

Your Rights

Subject to legal limits, you may ask to access, correct, update, or delete personal data we hold about you, and you may object to or restrict certain processing where applicable. You may also withdraw consent where processing is based on consent, without affecting prior lawful processing.

Available rights may vary depending on the nature of the request and applicable law.

How to Make a Request

To exercise a privacy right, please send a clear request using the contact details in this policy. We may ask for information needed to verify your identity and to locate the relevant records before responding.

Requests are reviewed after we confirm identity and the scope of the request.

Data Retention

We keep personal data only for as long as needed to handle inquiries, manage appointments, complete projects, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymise it where appropriate.

Retention is based on the purpose of collection, legal requirements, and business recordkeeping needs.

Changes to This Policy

The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change is material, we may provide additional notice through the site or by direct communication where appropriate.

We may revise this policy when our practices, services, or legal obligations change.